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The volatile nature of the Pharmaceutical Industry requires timely response about the availability of pharmaceutical drugs. This requires effective, concise real-time information for better profitability and enhanced business performance.
» SMS query on drug inventory status
» SMS for job dispatch
» SMS query for delivery status | |
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The nature of Hospitals and Clinics sees the need for efficient communication which is vital in an industry which stresses on accuracy and promptness.
» SMS reminders to patients (appointments, consumption of drugs)
» Two-way SMS for clinical data
» SMS alerts to medical personnel
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The competitive and dynamic nature of the Industry emphasizes on the need for affordable communication and timely response. This would result in increased efficiency and ultimately sustained profitability.
» SMS response to customers enquiry
» SMS confirmation of room reservation
» SMS reminders to customers (departure/arrival timings, flight details)
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The nature of the Transportation Industry emphasizes on efficiency and reliability of Public Transportation. Timely information and response remains vital for enhanced service provision.
» SMS query (real-time bus arrival information)
» SMS confirmation of taxi booking
» SMS booking for taxis/private transport
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Institutions can look towards the adoption of wireless technology to enhance interactivity and accurate information to satisfy the need for accurate and efficient communication.
» SMS query on events, examination results and child's academic progress
» SMS reminders to students and parents (payment of school fees, exams and test dates)
» SMS alert to parents (in cases of student's failure to attend classes)
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The Food and Beverage Industry is primarily customer-oriented. Hence, it sees the need for constant contact with its customers so as to allow for efficiency and ultimately, enhanced business performances.
» Mass messaging to inform customers (promotional campaigns)
» SMS Queue Management System (reservation and booking)
» SMS delivery services
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In the Entertainment Industry, particularly the television networks see the need for increased interaction with its home audience. As conventional means of communication are expensive, there is a need for a more affordable method of communication, which is essential to remain
competitive and ultimately result in increased efficiency of timely data and profitability.
» SMS voting (talent competitions)
» SMS query for information presented on variety show
» SMS donations (charity programmes)
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The nature of the service and support industry sees the need for accurate and timely information transfer so as to ensure optimal productivity and efficiency. However, the adhoc project-basis characteristics of the industry sees an over reliance on the telephone which does not promise accurate data transfer to the intended recipient. Thus, sendQuick Server serves to reach the relevant people at the shortest possible time. Hence, allowing for increased productivity and profitability.
» Mass messaging for field technicians
» SMS query (date of maintenance)
» SMS confirmation of orders
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The nature of the Courier Industry emphasizes on the need for timely delivery and accurate information to its customers. This would result in better integration of business processes thereby resulting in enhanced productivity and profitability.
» Messaging to delivery personnel
» In/Outbound messaging for call centres
» SMS query for dispatch and tracking (estimated package collection time)
» SMS sales enquiry or support
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In the Information Technology Industry where it faces the challenge of providing constant support service, the dependence on telephones as means of communication between IT technical staffs and the front-end staffs are often cumbersome. In order to ensure continuous up-time and integration of their client's IT system, the use of sendQuick Server would allow for effective and efficient communication. This would ultimately result in better utilization of manpower and resources and in turn, productivity giving rise to enhanced business performance.
» Messaging alert for systems problem
» SMS acknowledgement for support cases
» SMS query on technical problems
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The nature of the Finance Industry is one that hinges on efficiency and accuracy of transactions; with added emphasis on security for its operation processes. This would result in higher efficiency and reliability.
» SMS communication for customer relationship management
» SMS passwords for authentication (2 Factor)
» SMS sales enquiry on financial products and services
» SMS notifications for critical systems problems
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The Retail Industry is service-oriented and sees a need to communicate with its customers. The adoption of SMS technology allows for immediate receipt of information, shortening the information lead time. This lower cost alternative provides a more personalized and timely response to traditional forms of media.
» Mass messaging for promotional campaigns (new product release/sales promotion)
» Facilitate Customer-Relationship- Management
» Integration to Point-of-Sales systems
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Emergency services organisations require constant vigilance and real-time information during emergencies.
» SMS alert (in cases of emergency outbreaks)
» SMS crime alert (to warn citizens of theft and petty crime)
» SMS query (real time information on ambulance arrival time)
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